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日期:2020-11-18 09:00

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95712 JAVA Project Scenario
Safehome Student Residences owns 20 different apartment complexes in
Washington, Oregon, California, and Idaho. Each apartment complex contains
anywhere from 10 to 60 separate apartments, of varying sizes. All apartments are
leased with a six-month or full-year lease.
It is the company's practice to hire one of the tenants to manage each apartment
complex. As managers, they need to admit new tenants to the building, collect rents
from existing tenants, and closeout leases. The manager also needs to maintain the
apartments conducting any repairs, replacements, or renovations. These can be
billed back to the parent company. For acting as manager, the tenant gets free rent
and a stipend. The stipend varies depending on the size of the apartment building.
Each manager is expected to send a report to the Safehome Student Residences
company headquarters in San Francisco every quarter. This report summarizes the
occupancy rate, the total revenues in rent, the total expenses in maintenance and
repairs, etc. Currently, managers fill out a paper form and mail it back to
headquarters. Many apartment managers have complained that preparing this report
is a very difficult and time-consuming process. Also, the managers at corporate
headquarters have expressed concerns about the accuracy and verifiability of the
reports.
To allay these concerns and to improve the ease and efficiency with which the
apartment managers conduct their daily business, the company is proposing to
develop a centralized system that can be used by the managers to track the daily
business of their apartment building and to prepare their reports.
Report from Consultant
I followed the Apartment Manager for the Eastlake Apartments, Jack Kindel, for four
hours on March 1st, 2010. It was the day the rents were due. Jack's apartment is
also his office. The first thing he did after he opened up and let me in was pick up a
locked box that was chained to the floor just outside his apartment door. "The
Tenants can drop in their rents here," he told me.
Jack took the box inside unlocked it and pulled out the checks while his computer
started up. When it was ready, he began entering the renter's names, apartment
numbers, and payment amounts into a spreadsheet. While he was working a tenant
came in and handed him a check. He thanked them and added it to the pile. When
he had finished, he checked his list against a list of tenants. He told me that three
had not paid their rent yet.
He called each of the three. The first did not answer so he left a message. "I am not
too worried about him," Jack told me. "He isn't always on time, but he always pays
within the 5-day grace period."
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I asked about the grace period. Jack answered me, "The Company allows a renter to
be up to 5 days late without a penalty. If you pay after that there is a $100.00 penalty
tacked on to the rent."
He called the second renter. She was at home and asked if he could wait until the
10th. Jack said OK and then explained to me, "She's an older woman and
dependent on Social Security and retirement checks. I give her a little more leeway.
The Company lets me because she has lived her forever and has always been a
good tenant. This last one though is just no good." He picked up the phone and
called. He got no answer and there was no answering machine. Jack told me that he
was about ready to evict this last tenant. He is habitually late, and he is actually two
months behind in his rent. Jack tells me how difficult it is to actually evict someone.
While he was telling me stories about past evictions, the phone rang. A woman in
apartment 211 told him that her stove was not working Jack opened a second
spreadsheet and entered some of the details. He also wrote some notes on a pad of
paper. He reassured the woman that he would deal with it quickly and promised to
come by in the afternoon.
After four hours, I thanked Jack for his time and left him to his lunch.
Sample Documentation
As a follow up on your initial interview with the project coordinators, Safehome
Student Residences has agreed to show you some samples of various forms and
reports. The first example is of a spreadsheet to keep track of leases at one
apartment complex:
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The second example below is of a spreadsheet used to track rent payments:
The third one below is an example of tracking maintenance requests and responses:
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Finally, here is an example of the report that each apartment manager must turn in to
the main office quarterly.
SAFEHOME STUDENT RESIDENCES

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